These Terms & Conditions apply to all treatments, appointments, treatment plans, services and communication provided by Miss. Elegance™ | Laser Clinic | Wax Studio | Alkmaar, located at Doelenstraat 6 in Alkmaar, the Netherlands.

By booking an appointment, confirming an appointment, undergoing a treatment or starting a treatment plan, the client confirms that they have read, understood and accepted these Terms & Conditions, the contraindications and the pre- and aftercare instructions of Miss. Elegance™.

The client is responsible for reading the Terms & Conditions, contraindications and pre- and aftercare instructions before the treatment. If anything is unclear, the client must ask for clarification before the treatment takes place.

Miss. Elegance™ reserves the right to refuse clients, adjust treatments, postpone treatments or stop treatments if this is considered necessary for reasons related to health, safety, hygiene, behaviour, contraindications or other reasonable circumstances.

Miss. Elegance™ is an independent boutique studio that works by appointment only. Acceptance of new clients, appointment availability or continuation of a treatment plan cannot be guaranteed.

All treatments are performed professionally and carefully according to current guidelines, insights and professional standards.

Results vary from person to person and depend on factors including skin type, hair colour, hair thickness, hormones, medication use, genetics, age, lifestyle, treatment intervals and the body area being treated.

No guarantees are given regarding a specific final result, treatment duration, percentage of hair reduction or complete and permanent hair-free results.

For optimal results, it is necessary that the client follows all pre-treatment, aftercare and treatment instructions correctly.

Laser hair removal is a treatment process in which hair growth is gradually reduced over time. The treatment works by targeting pigment, also known as melanin, within the hair follicle. Hair containing sufficient pigment can be heated during its active growth phase, resulting in long-term weakening of the follicle.

Because hair grows in different cycles and not all follicles are active at the same time, not all hairs can be effectively treated during a single session. In addition, the human body contains dormant or inactive hair follicles that may become active later in life and produce new hair growth.

On average, approximately 6 to 12 treatments are required to achieve significant and long-lasting hair reduction. The exact number of treatments varies from person to person and depends on factors including skin type, hair colour, hair thickness, hormonal influences, medication use, genetics, age, lifestyle, treatment intervals and the body area being treated.

Treatment intervals are scheduled to allow new hairs to enter a treatable growth phase. Depending on the treatment area, intervals generally range from 4 to 8 weeks.

Areas such as the legs often respond more quickly because hair growth tends to be more stable and less influenced by hormones. Areas such as the face, neck and Brazilian area may require additional treatments or maintenance treatments due to stronger hormonal influences.

Complete and lifelong hair-free results cannot be guaranteed. In biological terms, complete permanent hair removal is rarely achievable. The objective of laser hair removal is long-term and significant reduction of unwanted hair growth.

Throughout life, new hair growth may develop due to hormonal, genetic and biological factors, including age, menopause, pregnancy, contraception, PCOS, stress and weight fluctuations. The appearance of new hairs does not necessarily indicate that previous treatments were unsuccessful; these hairs may originate from follicles that were inactive or untreatable at the time of earlier sessions.

Laser hair removal does not always permanently destroy every individual follicle. In many cases, follicles are significantly weakened, causing any returning hairs to become finer, softer, lighter or less noticeable. Maintenance treatments may remain necessary to preserve the achieved result.

For this reason, professional clinics generally refer to long-term hair reduction, permanent hair reduction or significant hair reduction, rather than guaranteed complete or lifelong hair removal.

Results vary between individuals and no guarantees can be provided regarding a specific outcome, percentage of hair reduction or treatment duration.

In some clients, darker hairs may respond well to laser hair removal at the beginning of the treatment plan. As the treatment progresses, lighter, finer or blonde hairs may remain visible or may appear later.

Because laser hair removal works by targeting pigment, also known as melanin, light, blonde, grey, red or very fine hairs are often less responsive or not effectively treatable with laser. If, during the treatment plan, it becomes clear that the remaining hairs contain insufficient pigment for effective treatment, Miss. Elegance™ may advise ending the treatment plan.

This falls within the normal limitations of laser hair removal and does not entitle the client to a refund, guarantee or free follow-up treatments.

Starting a treatment plan does not guarantee that further treatments will always be possible, necessary or useful. Miss. Elegance™ reserves the right to end a treatment plan if, in professional judgement, further treatment is not effective, responsible or advisable.

The client is required to provide all relevant information honestly, completely and in good time before every treatment.

This includes, but is not limited to, medication use, pregnancy, hormonal conditions, skin conditions, allergies, medical treatments, recent sun exposure, tanning bed use, self-tanner use, skin damage, inflammation and any other circumstances that may affect the treatment.

By confirming an appointment and/or undergoing a treatment, the client confirms that they have read, understood and accepted the contraindications and pre- and aftercare instructions.

If relevant information is not provided, is provided incorrectly or is incomplete, Miss. Elegance™ is not liable for damage, complications, skin reactions, pigmentation changes, burns, disappointing results or any other consequences that may arise as a result.

In case of doubt, contraindications or safety risks, Miss. Elegance™ reserves the right to refuse, adjust, postpone or stop a treatment.

If the client is unsure about their medical suitability for a treatment, they are advised to consult a doctor or medical specialist beforehand.

Appointments may be cancelled or rescheduled free of charge. Preferably, this should be done at least 24 hours in advance via WhatsApp.

In case of repeated no-shows, very late cancellations or failure to follow the house rules, Miss. Elegance™ reserves the right to refuse further appointments.

• Arrive clean, fresh and on time for your appointment.
• Treat the specialist and salon space with respect.
• Always bring a towel.
• Report any changes in health, medication use or skin condition before the treatment.
• Do not attend your appointment with sunburned, irritated, damaged or inflamed skin.

All listed prices include VAT, unless stated otherwise.

The current prices are listed on the official Miss. Elegance™ price list and may be changed without prior notice.

Payment must be made immediately after the treatment using one of the payment methods available at that time.

Treatments that have already been performed are non-refundable.

A complaint, disappointing result or termination of a treatment plan does not automatically entitle the client to a refund, compensation or free follow-up treatments.

All treatments are performed to the best of ability, insight and professional standard.

Treatments are undertaken at the client’s own responsibility.

Miss. Elegance™ is not liable for normal skin reactions or side effects that may occur after treatment, including redness, swelling, sensitivity, itching, temporary irritation, pigmentation changes, scabbing or temporary worsening of skin reactions.

Miss. Elegance™ is not liable for damage, complications or disappointing results resulting from:

• failure to follow pre- or aftercare instructions;
• hormonal influences;
• medication use;
• pregnancy;
• medical conditions;
• sun exposure or tanning bed use;
• use of self-tanning products;
• skin damage, irritation or inflammation before or after the treatment;
• incorrect, incomplete or withheld information from the client;
• factors outside the control of Miss. Elegance™.

Miss. Elegance™ is not liable for expectations that differ from realistically achievable treatment results.

Miss. Elegance™ is not liable for disappointment, subjective dissatisfaction, insufficient perceived results, returning hair growth, hormonal hair growth, changes in hair colour, changes in hair thickness or other biological processes over which no control can be exercised.

The absence of the result desired by the client does not automatically mean that the treatment was performed incorrectly.

Starting a treatment plan does not guarantee continuation of that plan. If, during the plan, further treatment is considered not useful, safe or effective in professional judgement, Miss. Elegance™ reserves the right to stop treatment without any obligation to refund treatments already performed.

Any liability of Miss. Elegance™ is limited to a maximum of the amount paid for the relevant treatment, unless there is intent or gross negligence.

Miss. Elegance™ is not liable for indirect damage, consequential damage, emotional damage, loss of income, travel costs, missed working time or other additional costs.

Miss. Elegance™ works without a client database, client portal or extensive client record system.

Communication mainly takes place via WhatsApp. By contacting Miss. Elegance™, the client agrees to communication via WhatsApp.

Personal data is used solely for booking, changing and carrying out appointments and for necessary communication regarding treatments.

Client data is not sold, rented or provided to third parties, unless required by law.

Miss. Elegance™ does not use client data for newsletters, advertising campaigns or other marketing purposes without the client’s consent.

In case of force majeure, including illness, technical faults, power outages, equipment failures, extreme weather conditions or other unforeseen circumstances, Miss. Elegance™ reserves the right to cancel or reschedule appointments free of charge.

If a client is not satisfied with a treatment, this must be reported as soon as possible.

Complaints may be submitted via WhatsApp or email. Miss. Elegance™ aims to respond substantively within 14 days.

A complaint does not automatically entitle the client to a refund, compensation or free follow-up treatments. Each situation will be assessed individually.

Miss. Elegance™ reserves the right to amend these Terms & Conditions at any time. The most recent version is available on the website or upon request.

Dutch law applies to all treatments, appointments and agreements. Any disputes will preferably be resolved in mutual consultation.